Privacy policy

Effective Date: 02-05-2025

At LUXZEN, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and safeguard your personal information when you visit our website or interact with our services.
By using our website you agree to the terms of this policy.

1. Information We Collect

We collect the following types of information:

a. Personal Information:

• Name
• Email address
• Phone number
• Shipping and billing address
• Payment details (processed securely through third-party gateways)

b. Non-Personal Information:

• Browser type, device type, IP address
• Browsing behaviour and usage data via cookies and analytics tools

2. How We Use Your Information

• To process and fulfil orders
• To communicate order updates, confirmations, and support responses
• To improve website performance and user experience
• To send promotional offers, newsletters, or product updates
• To prevent fraudulent activity and ensure transaction security

3. Sharing of Information

LUXZEN does not sell, rent, or trade your personal information. However, we may share your data with:

• Third-party service providers (e.g., payment gateways, shipping partners) who assist in fulfilling your orders
• Legal authorities when required to comply with law or protect our rights

All third-party partners are required to maintain the confidentiality and security of your data.

4. Data Security

We implement strict security measures to protect your personal data:

• SSL encryption for secure data transmission
• Restricted access to customer information
• Secure servers and encrypted payment gateways

However, no method of data transmission or storage is 100% secure.

5. Cookies and Tracking

We use cookies and similar technologies to:

• Remember your preferences
• Analyse site usage and traffic
• Personalize your shopping experience

6. Your Rights and Choices

You have the right to:

• Access, update, or delete your personal information
• Opt out of marketing emails at any time by clicking the “unsubscribe” link
• Request data portability or restrict processing, where applicable by law

7. Children’s Privacy

LUXZEN does not knowingly collect personal data from individuals under the age of 18. If we learn that we have collected such information, it will be deleted immediately.

8. Policy Updates

This Privacy Policy may be updated from time to time. Changes will be posted on this page with a revised effective date. We encourage you to review the policy periodically.

Your privacy matters to us. Thank you for trusting LUXZEN.