Refund policy
We want you to love every LUXZEN product – but we know things don't always go perfectly. That’s why we have a clear, honest return policy to keep things fair for both of us.
✅ Returns Accepted – But Only Under These Conditions:
- You MUST request a return within 2 days of receiving your order. No exceptions.
- Item must be unused, in original packaging, and in re-sellable condition.
- An unboxing video is REQUIRED as proof in case of damage or issues. No video = no return.
🚫 No Refunds on Customized Orders – ZERO Exceptions
Made-to-order? Personalized? Custom size or style?
Those are FINAL SALE and not eligible for return or refund.
Why? Because they’re made just for you – and we can’t resell them.
📦 Who Pays for Return Shipping?
- If you changed your mind or ordered the wrong item – you cover return shipping.
- If we sent the wrong or damaged item (with proof) – we’ll cover it.
💳 When Will I Get My Refund?
- Once we receive and inspect your return, approved refunds will be processed within 7 working days.
- Refunds are issued to your original payment method only.
📌 Quick Summary – Know Before You Buy:
- Returns only within 2 days
- Unboxing video is mandatory
- NO refunds on customized or personalized orders
- You pay return shipping (unless it’s our error)
📞 Need Help?
Reach out anytime – we’re happy to assist.
- 📧 Email: info.luxzen@gmail.com
- 📱 Phone: +91 750 632 9748
By placing an order, you agree to this policy. Please read it carefully – especially if ordering custom items!
